What is Cartvilla Pakistan?
Cartvilla Pakistan is a Karachi-based online store offering gadgets, kitchen items, home decor, and daily-use accessories delivered nationwide.
Do you offer Cash on Delivery (COD)?
Yes, we offer secure Cash on Delivery all over Pakistan so you can pay after receiving your order.
How long does delivery take?
Karachi orders usually arrive in 1–3 working days. Other cities take 3–7 working days.
How much is the shipping fee?
Shipping fee varies by city and weight. It is clearly shown at checkout. We also offer free shipping on select items.
Can I return a product?
Yes, we accept returns within 14 days of delivery if the product is unused, undamaged, and in original packaging. Just contact us via phone or email.
How do I cancel my order?
To cancel, call or WhatsApp us before the order is dispatched. Once shipped, cancellation may not be possible.
What should I do if I receive a wrong or damaged item?
Please contact us within 24 hours with photos of the product. We’ll guide you through a replacement or refund process.
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or WhatsApp.
Do I need an account to shop?
No, you can shop as a guest. But having an account helps in tracking orders and accessing exclusive offers.
What payment options are available?
We accept Cash on Delivery, Bank Transfer, JazzCash, Easypaisa, and Debit/Credit Cards (in select cases).
Are the products original?
Yes, we sell 100% original and quality-verified items only.
Where are you located?
We are based in Karachi, Pakistan and currently operate as an online store only.
Can I pick up my order?
We are currently an online-only business. All orders are shipped directly to your address.
Is my personal information secure?
Absolutely. Your information is kept safe and is never shared without your consent.
Do you sell wholesale or bulk?
Yes, we do! Contact us directly for bulk or corporate orders.
Do you offer warranty on gadgets?
Some gadgets come with supplier or brand warranty. Details are provided on product pages.
Can I get a refund?
Yes, refunds are processed once returned items pass inspection. Refund is via bank transfer or Easypaisa.
What if my parcel is delayed?
While we strive for timely delivery, delays can occur due to courier load or public holidays. Reach out for updates.
How can I contact support?
You can reach us via WhatsApp, phone, or email anytime during business hours. We're here to help!
Do you offer promotions?
Yes! Follow us on Facebook, TikTok, and Instagram @CartvillaPK to stay updated on new deals and giveaways.
